Privacy policy

1. Data controllers

The parties responsible for processing your data are:

• Holders: Jesús Moral (NIF: 75902042H) and María José Bustos (NIF: 74741623H).
• Address: c/ Agua, 11, 29716, Canillas de Aceituno (Málaga).
• Contact email: info@alqatifa.com

2. Data we collect

Through our website, we may collect the following categories of data:

• Identification data: name, surname, and email address.
• Technical contact data: phone number and location of the work or project.
• Project technical information: data provided by you in the message (square meters, type of support, coating needs).
• Navigation data: IP address and usage metadata (managed anonymously by our analytics tools).

3. Purpose of processing

We process your personal data for the following purposes:

• Management of inquiries and quotes: responding to your requests for information about our technical masonry and bioconstruction services.
• Execution of work: planning and managing the application of coatings or contracted construction interventions.
• Sending technical communications: informing about updates in our services or articles of interest in our blog, provided you have given your prior consent.
• Web experience improvement: analyzing the performance of our website to optimize your navigation.

4. Legal basis

The legal basis for processing your data is based on:

• The consent of the interested party: by actively completing and sending our contact form or sending us an email.
• The execution of pre-contractual or contractual measures: necessary for the preparation of construction quotes and the subsequent carrying out of the requested masonry works.
• Legitimate interest: to guarantee the security of our website and carry out anonymized performance statistics.

5. Storage periods

Your personal data will be kept for the time strictly necessary to:

• Address your request: while the management of the quote or inquiry lasts.
• Legal obligations: once the commercial relationship has ended, the data will remain blocked during the legal prescription periods for civil and fiscal liabilities derived from the execution of the work.

6. Data recipients

Your data will not be transferred to third parties, except under legal obligation. However, we have technology providers who act as data processors under a confidentiality agreement:

• Vercel Inc.: web hosting provider and performance analytics.
• Zoho Mail (Zoho Corporation Pvt. Ltd.): electronic communication management (email) under the EU-U.S. Data Privacy Framework.
• Resend Inc.: infrastructure provider for transactional email delivery from the contact form.
• Waline / Gravatar: the comment system legitimately captures IP addresses and User Agents for spam prevention. The Gravatar service (Automattic Inc.) is used to display avatars associated with your email.

7. International transfers

Due to the use of technological services such as Vercel, your data may be processed outside the European Economic Area (USA). Such transfers are carried out under the framework of the Data Privacy Framework or standard contractual clauses, guaranteeing a level of protection equivalent to the European one.

8. Rights of data subjects

You have the right to:

• Access: know what data we are processing.
• Rectification: correct inaccurate or incomplete data.
• Deletion: request the deletion of your data when they are no longer necessary.
• Opposition: oppose processing for reasons related to your particular situation.
• Portability: receive your data in a structured electronic format.
• Limitation: request that we temporarily stop processing your data.

You can exercise these rights by sending a communication to info@alqatifa.com attaching a copy of your ID or equivalent document to prove your identity. You also have the right to file a complaint with the Spanish Data Protection Agency (www.aepd.es) if you consider that the processing does not comply with regulations.

9. Security measures

Alqatifa has adopted the necessary technical and organizational measures to avoid the alteration, loss, or unauthorized access to your data, taking into account the state of technology and the nature of the stored data.